FAQ's, Dispatch & Refund Information
When do online ticket sales stop?
Online ticket sales will stop three hours before kick-off for all home matches.
Can I get a refund if I buy a ticket but I decide not to use it?
Tickets are not refundable if the match takes place at the planned date and time.
What happens if I have purchased tickets and the match date changes?
The tickets you have will be valid for the rearranged date - you do not need to do anything. The barcode will still be valid, so just bring your ticket with you on the rearranged date.
What happens if I have purchased tickets, the match date changes and I can't make the new date?
Please contact the club at [email protected] to arrange a refund. This will need to be done prior to the rearranged match date.
How many emails will I receive after booking?
After making a booking, you will receive a confirmation email. This is not your ticket, it is just a summary of the order you have made and the reference number for the booking.
If you have purchased tickets and chosen to have them delivered to you as e-tickets, you will receive a separate email with your tickets attached in a PDF file. If you have chosen mobile tickets, they will be sent to you via email and you can download them to your wallet.
My ticket delivery email is often delayed - what can I do to make it come through faster?
Each email provider will have their own rules around the number and type of emails that they will allow to be delivered. Delays can sometimes occur with Microsoft based accounts - i.e. hotmail.com, outlook.com and live.co.uk email addresses.
Adding our delivery email address [email protected] to your contacts will help email servers to see that the email is coming from a known source.
What should I do if I haven't received my e-ticket?
Typically, you should receive your tickets within 15 minutes of booking (max).
It is not uncommon for emails to sometimes get held up in a queue or diverted to a junk folder, so be sure to check those.
Alternatively, you can go to the Order History section of your account and download your match ticket from there.
I can't open the attachment in the ticket delivery email - what should I do?
etickets are delivered in a PDF file. If you are unable to access a PDF on your device or computer, download Acrobat Reader and you will be able to open the file. You can do that here https://get.adobe.com/uk/reader/
Mobile tickets can be stored in the Wallet app on Apple devices or the PassWallet app on Android.
Do I have to print my e-ticket?
No, you don't. You can show your e-ticket on your phone if you don't have access to a printer. The scanner just needs to be able to read the barcode on the ticket.
How will my personal data be used?
Your data will only be used for the purpose of fulfilling your order. It will not be sold on to third parties. You can keep your contact preferences up to date in the 'My Account' section when you log in to control any marketing related emails to you.
Details On Refunds/Returns:
We are always positive that you will be happy with your purchase from our Club Shop although we understand that there could be times when you need a refund or to exchange your item, perhaps for another item or a different item. Therefore, we will be happy to do this providing that the item you wish to be refunded or exchanged is returned to us with a receipt no later than 28 days after the date of purchase.
Please note that any items returned must be sent back in a saleable condition, meaning that any packaging, labels etc. must still be attached to the item.
Should the returned item show any signs of use, wear or damage, then a refund or exchange will not be issued.
Should you find yourself in need of either an exchange or refund of an item you believe to be faulty, please call us on 020 8592 1549 ext.2 where we can discuss the options available, which would depend on the item and nature of the fault. As above we will need any faulty items to be returned with a receipt within 28 days of purchase.
Click & Collect Information:
Through the Daggers Online Shop, there is also a click and collect option where you are able to collect your order FROM THREE WORKING DAYS AFTER the order has been placed. This order can be collected anytime from the Daggers Clubhouse, when the Club Shop is not open, at the times below:
Mondays-Fridays 4:00pm – 10:00pm
Saturdays 12:00pm – 12:00am
Sundays 12:00pm – 10:00pm
Shipping & Despatch Information:
All orders made online will be despatched by the Club within three-five working days.
Dagenham & Redbridge FC ship to all countries and the price of postage will be dependent on wether it is over-seas or in the United Kingdom.
At present orders over £1.00 are charged £1.50 for delivery, and all orders over £10.00 are charged £4.00 for delivery. All orders will be sent via first class delivery.
For mail being sent overseas, there is a charge of £17.50. All International orders will be sent via recorded royal mail so that we have the ability to track this item.
The Club is not able to guarantee delivery dates for any orders, although all UK orders usually arrive within three working days.
For overseas mail delivery times will depend on the country destination, although they typically take 2-3 weeks to deliver.
For any further information on shipping/returns, please email us on [email protected]